Unable to withdraw

These IB kept coming to us and helping us solve problems all the time when they want us to join. If I want to withdraw, they kept shrinking and saying I have to wait or there was new policies. Now the platform has changed the name, Vextrander. Be ware of these man. They will ignore you after gaining money, they said they have segregate account to make my fund safe and I definitely can get my money back, which turned out to be a scam!! Forex investors should be careful and please share this matter for me.